PAYMENT FREQUENTLY ASKED QUESTIONS

Yes – you can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

It is not uncommon for a request for payment card authorisation to fail a couple of times before the card is finally authorised. If we are experiencing difficulties taking payment from you, you will not receive an order confirmation number and you will be asked to re-enter your card details. You are always welcome to submit new credit card information to us for a particular order.

You will receive a confirmation email from us detailing the specifics of your order. This will be sent to the email address given when you placed your order online.

• If you’re using a public computer or terminal, always log out when you complete an online session.
• If you are contacted by, or receive an unsolicited e-mail from an unknown person or company, and are asked to confirm or provide your password, personal or banking information, please do not respond and report the incident to cloudninehair.com for investigation immediately.
• If you receive what you suspect is a ‘spoof’ cloudninehair.com e-mail, please report the incident to us.