Delivery

All orders must be placed before Friday 20th December by 2pm.

Any orders placed on or after Tuesday 24th December will not be dispatched until on or after Friday 27th December.

New Zealand delivery charges are as follows:

• FREE Standard Shipping on orders over $100
• Orders under $100 will have a $10 charge for Standard shipping. All orders placed before 2pm will be dispatched the same day. Delivery timeframes are as below:

• Auckland – Next day delivery
• North Island (out of Auckland) - 1 to 2 days
• Upper South Island - 2 days
• Lower South Island – 2 to 3 days

We try our very best to inform our customers of any potential delay. Occasionally, delays can happen, which are often beyond our control. We work hard with our courier to deliver within the times quoted, but we cannot guarantee timely delivery.

Unfortunately, we are unable to split orders therefore the full contents of the order will be shipped together. CLOUD NINE will update you by email should we have any further delay in getting your product to you. You will be notified once your products have been despatched and parcel tracking will be included.