The Protective Iron Heat Guard

• FREE Standard Postage on orders over $100.

• Orders under $100 will have a $10 charge for Standard postage.

All orders placed before 2pm will be despatched the same day. Delivery timeframes are as below:

• Auckland – Next day delivery
• North Island (out of Auckland) - 1 to 2 days
• Upper South Island - 2 days
• Lower South Island – 2 to 3 days

We try our very best to inform our customers of any potential delay. Occasionally, delays can happen, which are often beyond our control. We work hard with our courier to deliver within the times quoted, but we cannot guarantee timely delivery.

If you buy items from overseas for over NZ$1000, we collect GST and/or Duty and you must apply for a Customs Number. More details can be found on the New Zealand Customs website.

All CLOUD NINE products come with a standard warranty that lasts from the day you buy for one year. You can extend Iron and Wand* warranties to three years if you register your product within 14 days of purchase.

An issue within the warranty period? We'll repair or replace your product for free. For problems outside of warranty, contact our Customer Experience Team through our Help Centre for advice on next steps. Please note that if you haven’t registered your Iron or Wand for extended warranty, we can't honour the extended warranty.

*Excludes The Original Cordless Iron which has only a 1 year warranty and a 6 month warranty for the battery.